GS Sea Logistics Senior Specialist - KAM Support Specialist

Job Purpose

To coordinate and execute the end-to-end onboarding of customers onto KN platforms and digital systems, ensuring seamless integration, configuration, and operational readiness across all relevant company tools and technologies.

Main Responsibilities

• Manage customer onboarding request and system support tickets
• Platform Configuration: Set up user accounts, permissions, workflows, and integrations across KN systems (e.g., Customer profile/myKN setup, SALOG Business profile setup, Expedient Customer Code).
• Cross-Functional Coordination: Collaborate with IT, operations, and customer service teams to align onboarding with business requirements.
• Manage and maintain Customer profile/myKN setup
• Manage and create customer Wiki pages
• Review setup and onboarding completion and Update Implementation/Onboarding visibility template
• Manage all communication with internal customers.
• Quality checks data to maintain high level of data accuracy.
• Training & Support: Provide initial training and technical support to users during the onboarding phase.
• Develop and generate MBR/QBR presentation to specific customers.

Qualifications

• Bachelor’s degree in Logistics, Freight Forwarding, IT, Business Administration, Engineering, Accounting, Finance, Economics, or a related field.
• 2-3 years of experience in sea logistics, freight forwarding, or a related industry.
• Good written and verbal communication skills in English.
• Proficient in MS Office applications, particularly Excel.
• Knowledge of reporting tools (e.g., Business Objects, Tableau) and project management practices.
• Good understanding of international geography and logistics operations.
• Process-oriented with strong analytical and problem-solving skills.
• Demonstrates leadership potential and initiative.
• Able to work effectively under pressure and meet tight deadlines.
• Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.