SCENIC RAILROADS ACQUISITION CORP

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GSMR Special Events Coordinator

Open 22d

Division/Department: Special Events

Job Title: Special Events Coordinator

Reports To: Special Events & Entertainment Manager

Type of position: Non-Exempt / Hourly

Employee Classification: Regular

Location: Bryson City, NC

Compensation: $17-22 per hour

Job Summary: The Special Events Coordinator works to oversee GSMR’s licensed, branded, holiday, novelty train excursions and coordinating outside charters.

Essential Duties and Responsibilities:

  • Responsible for inventory of all event supplies on a weekly/monthly basis
  • During events, work across departments to ensure the event meets the overall goals of GSMR and Special Events Department.
  • Act as the department representative for all safety committee meetings. Work with safety department to ensure that all company policies and safety parameters are followed.
  • Collaborate with Special Events & Entertainment Manager and human resources to recruit, train, hire, schedule and maintain employees for the department.
  • Provides proper event supervision concurrent with goals of Special Events and Entertainment Manager and special events department.
  • Lead a team of special events actors, ensuring effective leadership, delegation of tasks and camaraderie within team.
  • Assists Special Event Manager with daily event set-up and managing day-to-day operations.
  • Provide hands-on assistance/guidance with employees, colleagues, the public and passengers.
  • Organization and coordination of event-specific materials.
  • Responsible for completing laundry services, including in-house cleaning or off property cleaning.
  • Responsible for maintaining all uniforms that are used/issued for the event.
  • Write and negotiate contracts setting appropriate deadlines with internal or external clients.
  • Actively seek out opportunities for specialty packages to increase company sales from various charters, weddings, etc.
  • Enter and maintain all car charter reservation requests in reservations system.
  • Enters deposits, final payments, and maintains passenger adjustments, cancellations, re-bookings, etc.
  • Provide Charter information and menu to the appropriate departments and details on a timely and organized basis.
  • Maintain GSMR’s charter contact list.
  • Maintains complete and accurate records for charters.
  • Knowledgeable with Great Smoky Mountains Railroad’s policies and procedures.
  • Knowledgeable with Special Events Department’s Standard Operating Procedures and protocols to include core pillars, position specific procedures and event protocols.
  • Other duties as requested by GSMR & AHR management.

Work Environment:

  • Work on and off the train in varied terrain in all weather during both daylight and dark hours during event operations.
  • Varied schedule throughout the year dictated by train, private charters and event schedules.
  • Extended and irregular hours including evenings, nights, around major US Holidays and weekend work required.
  • Work environment may include strobe lights, darkness, enclosed spaces, loud music, and sound effects.
  • Time spent around the property and event spaces where uneven surfaces and extreme weather conditions may exist.
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