GSO - Telephone Operator
Summary
Handles guest calls and inquiries at a luxury hotel, ensuring high service standards and smooth front-desk operations with basic computer and communication tools.
Come join us to express your Andaz as Guest Services Officer - Telephone Operator (conventionally known as Call Centre) if the following describes you.
You are service-oriented and passionate in achieving customer satisfaction. You are also a good team-player and at the same time a confident individual, willing to learn and take on new challenges.
As the Guest Services Officer - Telephone Operator, you will be responsible to provide an excellent and consistent level of service to your guests. You will assist the Guest Services Centre team in the achievement of a smooth and efficient running of the Guest Services Centre Department within the Rooms Division.
Your Profile
- Possesses minimum G.C.E. "O" levels.
- No prior experience is needed.
- 1-2 years of experience in hotel or call centre operations will be an added advantage.
- Good communication, telephone, interpersonal and customer relations/service skills.
- Computer skills in the use of MS Office, email, Opera and PABX Systems will be an asset.
- A can-do attitude.
- Able to work shifts, weekends and public holidays.
- Mandrin speaking is preferred
Benefits
- 5 days work week
- Flexi benefits
- Staff discount
- Duty meals provided
- Uniform provided
- Applicable midnight allowance & OT
- Other exciting benefits e.g. Free Hyatt Hotel stays
** Please note that this is a local packaged position and we regret that only shortlisted candidates will be notified **