GSOC Analyst | Argentina

We are seeking a dedicated GSOC Analyst Level 1 to join our team at Intras Cloud Service (ICS). The successful candidate will provide first-level technical support, troubleshooting, and analysis to ensure seamless IT operations for our customers. This role requires a proactive approach, excellent communication skills, and the ability to function effectively in a fast-paced environment.

• Assist users with a variety of issues, including software application errors, installation/configuration, desktop/laptop hardware, network communications, Internet connectivity, Point of Sale (POS) hardware/software, and printers/scanners.
  
• Document all work performed using a ticket tracking system, ensuring proper routing and escalation of tickets to appropriate teams.
  
• Collaborate with team members to devise effective technical solutions and provide analytical and technical assistance for continuous improvement of IT solutions.
  
• Monitor and administer customer infrastructure using provided tools, ensuring systems remain available during production hours.
  
• Perform scheduled server/network patching and optimize hardware resources for efficient operations.
  
• Work with ICS leadership and team members to ensure the quality and efficiency of IT services.
  
• Take on additional responsibilities as assigned.
  

Requirements

• Associate’s degree or higher in Computer Science, Internet Technology, or related fields, OR 4-5 years of relevant IT support experience.
  
• Proficient in technologies such as Windows 10/11, macOS, Microsoft Office Suite, and Office 365.
  
• Strong English speaking and writing skills.
  
• Ability to multitask and maintain effective communication.
  
• Excellent organizational skills and attention to detail.
  
• Strong problem analysis and solving capabilities.
  
• Self-starter with dependability and accuracy in task completion.
  
• Ability to thrive in a fast-paced environment.
  

Benefits