Guadalajara - Bilingual Agent
Posted Updated
Job Title: Bilingual Customer Support Specialist
Location: Guadalajara, Jalisco
Position Type: Full-time
About the Role
Are you fluent in English and Spanish? Do you enjoy connecting with people and finding creative solutions to everyday challenges? Join our team in Guadalajara—the vibrant tech and dynamic business hub of Mexico!
We are looking for enthusiastic, fluent bilingual talent to support our international customers, deliver top-quality service, and build meaningful customer connections every day.
What You’ll Be Doing
- Engage & Assist: Answer incoming calls and digital interactions in English and Spanish with a warm, helpful attitude.
- Solve & Support: Listen to customer needs, troubleshoot issues, and guide them toward the best solutions.
- Tech & Tools: Use modern web-based platforms and CRM tools to keep accounts accurate and up to date.
- Deliver Excellence: Be the reassuring voice and problem-solver that makes customer experiences effortless.
What We’re Looking For
- Advanced Bilingual Skills: Fluent verbal and written communication in both English and Spanish.
- People-First Mindset: Great listening skills, genuine empathy, and a strong passion for helping others.
- Tech Literacy: Comfort navigating computers, software tools, and digital platforms.
- Team Player: Positive energy, adaptability, and enthusiasm for working in a collaborative team.
- Education: High school diploma (Bachillerato concluir o equivalente) required.
What We Offer
- Competitive Compensation: Attractive base pay with performance bonuses.
- Comprehensive Benefits: Full Mexican law benefits (prestaciones de ley) from day one, plus superior perks (major medical coverage, food vouchers, and savings plan).
- Growth & Learning: Paid comprehensive training and continuous career advancement opportunities.
- Incredible Culture: A fun, diverse, and modern work environment located in Guadalajara.
Ready to Take the Next Step?
If you’re ready to put your bilingual skills to work and grow your career with a thriving company, we want to hear from you!