光通訊產品應用工程師(FAE)

1.Provide on-site and remote technical support to customers, assisting with troubleshooting.
2.Develop in-depth knowledge of products and solutions, staying up-to-date with new features and updates.
3.Conduct product demonstrations and training sessions to educate customers on product capabilities and best practices.
4.Diagnose and resolve technical issues promptly, collaborating with internal engineering and support teams as needed.
5.Create and maintain technical documentation, including installation guides and troubleshooting procedures.
6.Manage and coordinate technical projects, ensuring successful implementation and customer satisfaction.