Guaynabo, PR - Operational Excellence Manager

Location: Guaynabo, PR

On Site

The Operational Excellence Manager is responsible for leading process improvement initiatives through the application of Lean Six Sigma methodologies, data-driven decision making, and continuous improvement principles. This role partners with operational and business leaders to identify improvement opportunities, improve performance, reduce waste, enhance customer experience, and support organizational objectives.

Responsibilities

• Lead Lean Six Sigma and Continuous Improvement projects across multiple departments and Business Units.
• Facilitate improvement initiatives utilizing DMAIC, Kaizen, Lean, and other structured problem-solving methodologies.
• Perform root cause analysis utilizing tools such as 5 Whys, Fishbone Diagrams, Pareto Analysis, Process Mapping, and Control Charts.
• Monitor performance results and recommend corrective actions as needed.
• Lead Operational Excellence staff and project team members, as applicable.
• Provide guidance on Lean Six Sigma tools, project execution, and problem-solving methodologies.
• Monitor sustainability of implemented solutions and recommend adjustments when needed.
• Assist in identifying and mitigating implementation risks.

Required:

• Bachelor's Degree in Business Administration, Industrial Engineering, Healthcare Administration, Operations Management, Supply Chain, or a related field.
• 7+ years of experience in Operational Excellence, Process Improvement, Business Operations, Project Management, or Continuous Improvement.
• Experience utilizing Artificial Intelligence (AI) tools, automation technologies, and advanced analytics solutions to improve productivity, streamline workflows, support decision-making, and enhance process improvement initiatives.
• Experience applying Lean Six Sigma methodologies and tools in a business environment.
• Advanced Microsoft Excel

***Equal Opportunity Employer M/F/V/D***