GUCCI Head of Retail Training, South Asia & Pacific

Regional Training Strategy & Business Impact

Responsible for all training activities across the retail function in Singapore, Malaysia, Indonesia, Philippines, Guam, Thailand, Vietnam, Australia and New Zealand.
Define and execute the Retail Training & Leadership Development strategy across South Asia Pacific, aligning Global Retail Academy priorities with regional business objectives.
Translate commercial performance insights into regional capability strategies that improve retail performance, client experience and leadership effectiveness.
Establish regional governance, deployment priorities and capability roadmaps to ensure consistent execution across all markets.
Monitor programme effectiveness through business KPIs, behavioural change, learning analytics and Return on Training Investment, and training budgets in driving continuous improvement
Manage the regional training budget and optimise resource allocation to maximise business impact.
Champion Gucci culture, client-centric mindset and Brand values across all learning initiatives.

Retail Training Excellence

Drive the implementation of Retail Academy programmes across Client Experience, Selling Ceremony, Client Development, Product Excellence and Brand Culture.
Ensure consistent retail training standards across the region while enabling appropriate localisation to reflect business priorities and cultural differences.
Train retail teams in delivering elevated, personalized client experience that fosters long-term relationships
Oversee regional deployment plans, training calendars and implementation roadmaps to ensure operational excellence.

Retail Leadership Development & Onboarding

Lead the deployment and successful implementation of Global Learning Leadership Development programmes across South Asia Pacific, ensuring alignment with regional business priorities and local market needs
Partner with General Managers and Market Leadership to identify leadership capability gaps and define targeted development plans
Ensure a consistent regional onboarding framework that supports rapid capability building, leadership readiness and long-term business performance

StrategicPartnership & Stakeholder Engagement

Serve as the strategic Retail Training & Leadership Development partner to General Managers and Regional functional leaders
Build strong partnerships with Global Retail Academy and cross-functional teams to ensure alignment between global priorities and regional execution.
Influence senior stakeholders through data-driven insights, capability assessments and business recommendations
Lead regular regional business reviews to evaluate capability progression, programme effectiveness and future priorities
Champion Gucci culture, client-centric behaviours and organisational change across all training initiatives
Foster collaboration and best-practice sharing across markets to strengthen capability and accelerate performance
Lead the regional adaptation and implementation of new Retail Academy initiatives, supporting business transformation and change adoption

See also