GUCCI High End Manager, South Asia & Pacific

Define and drive the sales ambition for all High End categories within the region leveraging on the different event formats for in store, offsite and monthly appointments (Including MTM/MTO RTW, Precious Leathers, Valigeria but also partnering on the HJ&W categories)​

Achieve annual targets, event targets and permanent store targets​

Identify and train DIY specialists and experts in local markets/stores to help drive the sales ambition and client experience for high end categories​

Client acquisition and refinement on client targeting to develop new clientele and retention of existing clientele​

Monitor monthly performance, provide feedback and utilise qualitative and quantitative results to improve formats, client experience and training​

Partner with the training teams to ensure that all store teams/and other High End team members within the region are well trained​

Analyse competitor / market trends and needs on a monthly basis, provide feedback for future opportunities​

Ensure all orders are placed correctly and in a timely manner with consistent follow up on all orders placed and drive repeat client appointments through high client satisfaction​

Be present at all High End events when possible to further drive the categories on the shop floor​

Manage high end categories sample inventory and distribution ​

Work closely with the Product Care team on product quality, after sales and claims process / enquiries​

Organise Sample, Swatches & Master Garment orders​