Guest Ambassador PT - Downtown (61586)
Guest Ambassador
Job Purpose:
- To provide exceptional customer service and parking assistance to guests visiting the downtown area, ensuring a smooth and positive parking experience. This role involves managing parking facilities, directing traffic, assisting with payments and maintaining a clean and organized environment. The Guest Ambassador will act as a helpful and informative resource for visitors, contributing to a welcoming and efficient downtown parking system.
Key Responsibilities:
- Greet and welcome guests arriving at the downtown parking facilities, providing clear and concise directions to available parking spaces.
- Monitor parking lot traffic flow, ensuring smooth and efficient vehicle movement and addressing any congestion or safety concerns.
- Assist guests with parking payment procedures, including operating automated payment machines and troubleshooting any payment issues.
- Provide information and assistance to guests regarding downtown businesses and services, acting as a knowledgeable resource for visitors.
- Maintain the cleanliness and orderliness of the parking facilities, including litter removal and reporting any maintenance or safety hazards.
- Enforce parking regulations and address any violations in a professional and courteous manner.
- Respond to guest inquiries and complaints promptly and effectively, striving to resolve any issues and ensure customer satisfaction.
- Provide support to other parking staff and collaborate to maintain a cohesive and efficient parking operation.
- Maintain accurate records of parking transactions and activity, reporting any discrepancies or irregularities to the appropriate personnel.
- Stay informed about downtown events and activities to anticipate parking demands and provide proactive assistance to guests.
- Adhere to all company policies and procedures, including safety regulations and customer service standards.
- Perform other related duties as assigned.
Employee Benefits:
- Paid Time Off (“PTO”)
- Holiday Pay