Guest Delight Intern
🎯 Atlys’ mission is to enable every person on earth to travel freely.
At Atlys, we’re building the infrastructure that makes international travel seamless, driven by a clear vision to remove friction and uncertainty from global travel. Today, visas and travel documentation remain some of the most frustrating, time-consuming, and unpredictable parts of the journey. Our goal is to solve this through technology, making global travel faster, simpler, and far more predictable.
Building the future of global mobility is one of the most exciting opportunities of this decade, and we’re only getting started.
As a Guest Delight Intern at Atlys, you’ll be the first point of contact for travelers and help them through their visa application journey. You’ll support customers via calls, chat, and email, ensuring they have a smooth and positive experience. This is an onsite role in Delhi with a 6-day work week, ideal for someone who enjoys helping people, communicates clearly, and is eager to learn in a fast-paced, customer-focused environment.
The Job
Assist travellers by responding to queries over calls, chat, and email in a timely and professional manner.
Help resolve basic visa-related questions with accuracy and empathy.
Learn Atlys’ visa products, services, and internal processes.
Work closely with internal teams to help close customer issues efficiently.
Document all customer interactions accurately in the CRM system.
Follow up with customers to ensure their concerns are resolved.
Identify common customer issues and share feedback for process improvement.
Stay updated on visa guidelines, travel policies, and product updates.
Use customer support tools to improve response time and service quality.
The Ideal Candidate
Experience: 0–6 months of experience in a customer support, customer experience, calling, or chat-based role.
Communication Skills: Excellent communication skills in English (verbal and written).
Customer Mindset: Patient, empathetic, and willing to take ownership of customer issues.
Learning Attitude: Curious, proactive, and open to feedback.
Tech Comfort: Basic familiarity with CRMs or support tools is a plus.
Flexibility: Willing to work rotational shifts and work onsite 6 days a week.
Attention to Detail: Able to document interactions clearly and accurately.
What the hiring journey looks like
First up: If your profile looks like a strong fit, our People team will reach out within 7 days for a quick intro chat.
Next up: You’ll speak with the hiring manager and a peer (order may change depending on calendars, we like to keep things fast and flexible).
Finally: If it feels like a strong mutual fit, we move fast and get you started at Atlys.
We keep communication transparent and timelines quick. If things don’t work out, we’ll always close the loop over email, and you’re welcome to apply again in the future :)