Guest Experience Agent

Key Responsibilities:

• Deliver exceptional customer service during check-in, check-out, and throughout guest stays
• Proactively manage and resolve guest feedback
• Handle credit, cash transactions, and related documentation accurately
• Promote hotel services and special offers
• Respond to phone and email enquiries promptly

What we’re looking for:

• Previous front office or customer service experience
• Serve as the primary after-hours contact for guests, handling check-ins, inquiries, and room service.
• Familiarity with Opera Cloud (preferred)
• Excellent organisation and time management
• Flexibility to work various shifts, including mornings, evenings, and weekends

What we offer:

• Worldwide Accommodation and Food and Beverage Discounts at Ennismore and Accor properties
• Be part of a creative, energetic, and supportive team
• Career growth opportunities across our wider hospitality group

At Hyde Melbourne Place, we celebrate diversity and are committed to creating an inclusive environment for all team members. We welcome applications from people of all backgrounds, identities, and experiences.