Guest Experience Expert (Call Center Agent)
POSITION SUMMARY
As an At Your Service Agent, you will be the central point of contact for our guests, ensuring all requests and inquiries are handled efficiently and with genuine care. You will play a key role in creating a seamless guest experience by coordinating requests across departments and providing accurate information about the hotel and the destination.
Your responsibilities will include:
· Answering guest requests, questions, and concerns via telephone, email, chat, and mobile communication platforms
· Operating the hotel switchboard, directing calls to the appropriate department or extension
· Processing wake-up calls and guest messages accurately and in a timely manner
· Taking and coordinating room service orders
· Logging and tracking all guest requests in the hotel system to ensure timely follow-up
· Providing information about hotel services, facilities, dining options, and local attractions
· Coordinating guest requests with departments such as Housekeeping, Engineering, Front Office, and Food & Beverage
· Ensuring every interaction reflects Marriott’s commitment to exceptional service and memorable experiences
Candidate Profile
Experience
· Previous experience in hospitality, call center, or customer service is an advantage
Skills
· Strong communication skills (verbal and written)
· Excellent listening and problem-solving ability
· Attention to detail and the ability to multitask
· Positive attitude and professional telephone manner
· Comfortable working in a dynamic and international environment
Education & Languages
· Good command of English is essential
· Additional languages are considered an advantage
Why join Budapest Marriott Hotel?
· Work in a vibrant international environment
· Be part of the Marriott International global family
· Opportunities for career development and internal promotion
· Competitive compensation and benefits
· A supportive team culture focused on growth and collaboration
If you are passionate about hospitality and enjoy creating memorable guest experiences, we look forward to receiving your application.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.