Guest Experience Maker (Agente de Servicio al Cliente)

Review the guest’s profile and history prior to arrival, and inform the relevant departments of their preferences. Prepare the room and welcome amenities according to the guest’s preferences; welcome the guest with a welcome drink and a cold towel. Complete the check-in process and verify documentation; collect information regarding dietary requirements, allergies, or any other special needs, and coordinate them with the Kitchen team. Recommend, plan, and arrange activities, spa treatments, and experiences throughout the guest’s stay. Follow up on guest feedback and comments to ensure a memorable and personalized experience.