Guest Experience Manager
- Engage guests in a courteous and efficient manner, ensuring they are satisfied with their experience, and offering any assistance as necessary
- Be pro-active in seeking guest comments and feedback, maintaining excellent public relations.
- Ensure that Guest History records are maintained and that Guest Profile is completed to agree with standards at all times, for both individual and group guests.
- Maintain deeper understanding of the surroundings including but not limited to Apgujeong, to promote the culture of Seoul ad recommend to guests.
- Be fully responsible for HySat communication throughout the hotel, communicating guest feedback and responding in a timely manner.