Guest Experience Specialist, Butler (The Laurus)

Job Summary:
We are seeking a detail-oriented and guest-centric Guest Experience Specialist (Butler) to join our team. This role is responsible for delivering personalized and anticipatory services that elevate the luxury guest experience. You’ll play a key role in creating memorable stays by anticipating guest needs, coordinating personalized arrangements, and ensuring seamless service throughout the guest journey.

Key Responsibilities:
· Provide warm, personalized greetings and assist with guest arrivals and in-room orientations.

· Support the delivery of butler services such as unpacking/packing, garment care, and special requests.

· Coordinate guest preferences and special arrangements before, during, and after stay.

· Assist with pre-arrival amenities, room setups, and VIP preparation.

· Respond promptly to guest requests, offering solutions and anticipating further needs.

· Collaborate with other departments to deliver seamless guest experiences.

· Maintain accurate records of guest preferences and service interactions.

· Uphold the brand standards of The Luxury Collection in every interaction.

Requirements:
· Minimum GCE ‘O’ Level or equivalent.

· Minimum 1 year of experience in hospitality, front office, or guest services.

· Good interpersonal, communication, and organizational skills.

· High attention to detail with a guest-first mindset.

· Professional grooming and polished appearance.