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Indie Campers

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Guest Experience Specialist

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ABOUT US

Do you have a passion for adventure? If so, we’d love you to join the Indie family.

At Indie, we are committed to delivering personalised, memorable experiences for every customer. Our Guest Experience Specialists work together to create exceptional journeys and provide outstanding service at every stage. Curiosity, passion and continuous improvement are at the heart of everything we do.

THE ROLE

As a Guest Experience Specialist, you will guide customers in finding their perfect motorhome experience. You will support them from their initial enquiry through to the start of their journey, ensuring they feel informed, confident and excited. You will also be expected to build ongoing relationships with guests and continue to support them across all channels.

WHAT WILL YOU WORK ON?

  • Provide expert advice to help customers choose the ideal motorhome experience
  • Act as a subject matter expert on our fleet, procedures and policies
  • Manage customer enquiries across inbound calls, outbound calls and digital channels (email, chat and online enquiries)
  • Handle quotes, reservations, booking amendments, upselling and payment processing
  • Conduct on‑site motorhome viewings when required
  • Accurately navigate and update in‑house systems
  • Add value to every customer interaction while meeting individual targets and KPIs
  • Demonstrate and uphold our company values in all interactions

WHO ARE WE LOOKING FOR?

  • Previous telephone‑based customer service experience (contact centre or travel industry preferred)
  • Sales experience (desirable)
  • Genuine passion for delivering exceptional customer service
  • Strong communication skills and confidence using IT systems
  • High attention to detail, resilience and flexibility
  • Ability to thrive in a fast‑paced, dynamic environment

THE INDIE COMMITMENT!

  • Competitive compensation and travel benefits.
  • Successful candidates will receive a comprehensive induction and training programme to equip you with the tools needed to excel.
  • Ongoing coaching and development form part of our commitment to your growth and success.

This is a fixed term position to end of September.

Shift pattern: Monday to Sunday, 40 hours/ 5 days per week.

Salary: £26,500 per annum. Potential monthly bonus scheme.

Are you Ready to Go Indie?

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What this application asks

greenhouse

First Name, Last Name, Email, Phone, Resume/CV, Cover Letter, Location

  • Do you require any visa/work permit sponsorship to work in the UK? choose one
  • Do you have a valid driver's license for the UK? choose one
  • Are you available to work flexible schedules, national holidays and weekends? choose one
  • Do you have a conversational level of English? choose one
  • What's your gross (before taxes) salary expectation for this role?
  • If you're offered this role and accept it, when could you start?
  • When you apply to a job on this site, the personal data contained in your application will be collected by Indie Campers (“Controller”), which you contact regarding this topics by emailing talent.acquisition@indiecampers.com. Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes. Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf. Your personal data will be retained by Controller for two years. Under the GDPR, you have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability. In addition, you may lodge a complaint with an EU supervisory authority. choose one

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