Guest Experience Supervisor - QHR
Summary
Oversee daily hotel front-desk operations, assign rooms, handle guest inquiries, and ensure high service standards in a luxury property.
Responsibilities
- Supervise the daily Front Desk operations
- Assist in the smooth and efficient running of the Front Desk
- Review the daily arrival and the departure lists
- Responsible for the room assignment according to the guest requirements
- Update room situations periodically
- Lead the team to attend all guest's inquiries, complaints, and requests in a professional and timely manner
- Ensure that the area is managed well by the respective team and deliver the brand promise
- Ensure that all Front Desk associates are familiar with the hotel's products and services, current promotions, policies, and other important information
- Work closely with other management personnel in a supportive and flexible manner, focusing on the overall success of the hotel and the satisfaction of hotel guests
- Carry out any other reasonable duties and responsibilities as assigned
Requirements
- Higher Diploma or above in Hotel Management or related discipline
- Minimum 2 years' experience in similar capacity in luxury hotels
- Courteous, service-oriented with pleasant personality
- Strong communications and interpersonal skills
- Proficiency in spoken and written English