Guest Experience Team Member
Key Responsibilities:
- Greet and welcome guests as soon as they arrive at the hostel
- plan and execute a variety of in-house events, manage online and phone reservations
- support Food & Beverage sales by ensuring daily happy hours, specials, and other promotions are communicated to our guests
- ensuring they are engaging and fun to provide great experiences for our guests as part of their guest journey.
- Assist with administrative and clerical tasks as needed
- Support the sales and experience delivery of Travel & Tours.
- Guest Experience should not be fundamental to the delivery of Mad Monkey tour products, but should be strategically available to support the Travel & Tour teams to elevate the Guest Experience during tours.
Qualifications:
- Good communication in English
- Ability to maintain a positive, friendly attitude even under high pressure
- Solid written and verbal communication skills
- know about the guest service role
- Professional attitude and appearance
What we offer:
- Salary-based compensation
- Annual leave entitlement
- 1 meals provided daily
- Public holidays off or double pay if working
- Seniority pays
Why Join Mad Monkey Hostels?
- Be part of a vibrant and growing international company
- Work in one of the most beautiful locations in the world
- Opportunities for personal and professional growth
- Competitive salary and benefits