Guest Relation Agent

Ensure maximum guest satisfaction through personal recognition and prompt cordial attention from arrival through departure
Ensure all members consistently receive all benefits, and repeat guests and other VIP’s receive special recognition and service
Meet and greet VIP guests personally
Liaise closely with Concierge and Butler for Hotel events, restaurant promotions, Limousine requirements and special VIP requests or preparations.
Prepare compendiums prior guest arrival and check-into system if necessary
Maintain close contact with Airport Concierge for new arrivals and departures
Update and maintain repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Send prepared welcome cards and amenities to room prior to guest arrival
Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action
Review arrival lists for all arrivals and VIPs to check room allocations, amenities, and special requests
Prepare requisitions for amenities on a timely basis
Performs related duties and special projects assigned

Bachelor's degree in Tourism, Languages, Hospitality Management, or a related field
0-3 years of professional experience in guest relations, hospitality, or customer service roles
Proficiency with Opera property management system or similar hotel management software
Excellent written and verbal communication skills with strong interpersonal abilities
Demonstrated passion for delivering exceptional guest service
Strong organizational and time management skills with the ability to multitask effectively
Professional presentation and impeccable grooming standards
Ability to work flexible shifts, including evenings and weekends
Problem-solving mindset with a customer-first approach

experience is an asset
Fluency in English, additional languages are a plus

See also