Guest Relation Executive - Equestrian

• Welcome and assist all guests, ensuring a professional, courteous, and friendly environment. • Handle inquiries related to equestrian activities, events, and services, providing accurate and timely information. • Manage bookings and reservations for equestrian activities, coordinating with trainers and staff to ensure smooth operations. • Maintain up-to-date records of guest interactions, bookings, and feedback. • Assist in organizing and managing events, competitions, and special guest programs within the equestrian department. • Collaborate with other departments to ensure high-quality guest experiences. • Resolve guest complaints or issues promptly and escalate to the Equestrian General Manager when necessary. • Promote the equestrian services, membership packages, and related offerings to guests. • Ensure all safety and operational guidelines are communicated to guests before activities.

• Bachelor’s degree in Hospitality, Tourism, or related field preferred. • Minimum of 1–2 years’ experience in guest relations, hospitality, or customer service (experience in equestrian or sports-related environments is an advantage). • Strong communication and interpersonal skills. • Knowledge of equestrian activities, terminology, and safety procedures is preferred. • Excellent organizational skills and attention to detail. • Ability to work flexible hours, including weekends and holidays, as required. • Proficiency in MS Office and reservation management systems.