Guest Relation

RESPONSIBILITIES AND MEANS

· Maintain a charming and groomed appearance as we greet our guests duringtheir entrance to our venue

· Managing Reservations,walk ins & Event bookings below 40 guests

· Knowledge of the offers provided by thevenue is required, such as Food, Beverage, Seating Options and Promotions

· Knowledge of Reservation Flow; ConsumerView, Booking Platforms, Booking Processes

· Knowledge of Reservations/ EventsPolicies

· Monitor daily bookings and ensure assigned tables are prepared prior totheir arrival

· Ensure that all requests are properly noted on reservation lists andfollowed up with

· Showing guests to theirassigned tables

· Provide menu andannounce server’s name

· As a member of the Front Desk, you willalso be required to keep informative with the abouts in Sentosa; Ongoing andupcoming Events. Transport timings and methods. Directions and Map of Sentosaetc

· Know the profile of your guests beforeshift to anticipate and have a sense of who is visiting the Restaurant. Ensureall reservation requests and VIPs of the day are communicated to the respectiveservice captains

· Ensure special guests, like disabled people, elderly, children and VIPs,receive personalized services

· Maintain constant awareness of operations and reservations on site

· In this role, you will be responsible for anticipating upcomingreservations, turnovers, and ensuring that walk-ins and last minutereservations are handled in a timely manner in each of the respective seatingareas based upon turnovers, peak periods, and the current manpower availabilityto assure smooth operation flow

· Maintain efficiency in response; Phone Calls, Email Enquiries, WhatsappEnquiries

· Constantly updated with incoming Reviews; appraise and bring up to theTeam on Positive and Negative Reviews. Address customer complaints and escalateto the Guest Relations Manager

· Cashier duties; completing transactions, opening and closing cashierduties

· Data Reporting; updating of sales report