Guest Relation Senior Executive

About C.O.T.U:

C.O.T.U (Center Of The Universe) is a premier lifestyle and entertainment venue located on the 38th and 39th floors of CapitaGreen. Spanning 18,000 square feet with stunning city skyline views, C.O.T.U features five unique concepts: Dashi Skypool, Enso steakhouse with Japanese flair, The Whisper Room cocktail bar, Little Birdie progressive cocktail bar, and Dashi Go-Go boutique ultra-lounge.

Role Overview:

The Guest Service Senior Executive is responsible for ensuring excellent service delivery in food and beverage operations, creating a welcoming environment for guests, and addressing their needs throughout their dining experience. This role involves managing guest interactions, resolving service-related issues, and coordinating with the kitchen and service teams to ensure that guests have an outstanding experience.

Key Responsibilities:

• Guest Reception: Greet and welcome guests as they arrive, escort them to their tables, and ensure a smooth seating process.
• Order Management: Assist guests with menu selections, take food and beverage orders, and ensure orders are accurately relayed to the kitchen and bar teams.
• Guest Inquiries and Service: Respond to guest inquiries about the menu, special dietary needs, or any other service-related questions. Provide personalized service to enhance the dining experience.
• Issue Resolution: Handle guest complaints and concerns professionally and promptly, ensuring guest satisfaction while escalating issues when necessary.
• Coordination with Service Staff: Collaborate with servers, kitchen staff, and management to ensure seamless service and timely delivery of food and beverages.
• Upselling: Suggest additional menu items, beverages, or promotions to enhance the guest experience and increase sales.
• Event Support: Assist with special events, private dining, and large group reservations, ensuring smooth coordination and guest satisfaction.
• Feedback Collection: Gather and report feedback from guests regarding their dining experience and recommend improvements to enhance service.
• Billing & Payment: Assist guests with billing queries and process payments accurately using the point-of-sale (POS) system.

Requirements:

• Experience: Previous experience in guest services or F&B roles, ideally in a restaurant, or hospitality setting.
• Customer Service Skills: Excellent customer service skills, with a focus on creating a positive and welcoming environment for guests.
• Communication: Excellent command or spoken and written English to interact effectively with guests, service staff, and management. An additional language is an advantage.
• IT literacy as required to process orders, manage inventory and track sales through digital POS systems.
• Problem-Solving: Ability to handle guest issues or complaints professionally, ensuring a positive outcome.
• Multitasking: Ability to manage multiple guest requests and prioritize tasks in a fast-paced environment.
• Attention to Detail: High attention to detail when taking orders, handling payments, and managing guest requests.
• Teamwork: Ability to work effectively as part of a team, collaborating with service staff, kitchen teams, and management.

Perks:

• Career Growth Opportunities
• Attractive Salary package
• Outpatient & Hospitalisation benefits
• Staff meals & late night transport
• Staff discount across all venues

If you're someone who thrives in dynamic environments and shares a passion for the F&B/Entertainment scene, we invite you to join us. Together, let's create remarkable experiences and set new standards of excellence. Apply now and become a part of this exciting journey!