Guest Relations & Activities Manager (Indefinido - Fecha efectiva comienzo 1 Noviembre)

Represents resort management in resolving any guest related situation. Serves as Guest Relations Manager and handles the tracking of service issues, ensuring that the highest levels of hospitality and service are provided (GSS scores). Manages the flow of questions and directs guests within the lobby and conducting guest courtesy visits together with the courtesy visit team to ensure guest satisfaction. The position is also responsible for Activities, Spa and Massage & Beauty departments, supervising and coordinating employees, activities and schedules, following the company standards and achieving operational budget.