Guest Relations Agent
- Prepare for daily VIPs arrivals in terms of room allocation, amenities and special requests of Guests.
- Achieve Quality Audit result of 95% and above through consistent documented trainings
- Keep VIP folders ready for VIP arrivals and All inclusive Arrivals (Reg.-cards, room keys, welcome letter )
- Assit and process check in/out for VIPs guests efficiently and professionally.
- Escort guests to their rooms and conduct Room Orientation.
- Update guest information into the computer after a complete check in.
- Provide friendly sand courteous service to guest and respond promptly to all requests and inquiries at all time
- Resolve guests complaints/ requests and liaise with the department concerned to ensure immediately follow up
- Achieve the highest Guest Satisfaction measured by TRUST YOU platform.
- Handle issuance of guest room key cards and ensure effective control for guest security.
- Ensure that all messages, mails and packages are delivered to the guest room.
- Assist at the Information counter and Business centre & M Lounge as and when assigned.
- Have knowledge of the hotel rate codes, package, segmentation, discounts and how to handle each.
- Maintain continuous contact with hotel guests to ensure that any problem or complain are handle efficiently & courteously.
- University Degree in Hotel Management, fresher or a minimum of 1 year experience in a similar role in a 5 star hotel.
- 2–5 years of experience
- Professional appearance: Well-groomed, appropriately dressed, punctual, and dependable.
- Experience: Previous experience in hospitality, concierge work, reception, customer service, or a similar position.