Guest Relations & Concierge Manager

Guest Relations & Concierge Manager

Bingin – Uluwatu, Bali | Full-time | Luxury Hospitality

We are a growing luxury hospitality business working with a collection of private villas in Bingin and Uluwatu.

We are looking for a proactive, organized and commercially minded Guest Relations & Concierge Manager to deliver exceptional guest experiences, professionally develop concierge services and establish strong partnerships with trusted local suppliers.

Key Responsibilities

• Manage guest communication via Guesty, Airbnb, Booking.com and WhatsApp.

• Coordinate guest arrivals, check-ins, check-outs and special requests.

• Handle guest complaints professionally and ensure excellent follow-up.

• Independently develop and manage concierge services, including private chefs, airport transfers, massages, tours and special experiences.

• Identify, select and negotiate with reliable external suppliers.

• Build and maintain strong supplier relationships, ensuring competitive pricing and excellent service quality.

• Proactively promote concierge services and generate additional revenue.

• Monitor supplier performance, service costs, bookings and profitability.

• Maintain accurate guest records, concierge administration and daily reports.

• Work closely with the Villa Operations & Quality Manager, supporting each other with guest services and operational matters whenever needed.

Requirements

• Minimum 3 years of relevant experience in hospitality, guest relations or villa management.

• Excellent spoken and written English is essential.

• Strong communication, organizational and problem-solving skills.

• Experience with Airbnb, Booking.com or hospitality management systems.

• Experience with concierge services, supplier management and negotiations is a strong advantage.

• Commercial mindset with the ability to work independently and take initiative.

• Professional, guest-focused and detail-oriented.

• Strong team player with a hands-on mentality.

• Living in or willing to relocate near Bingin/Uluwatu.

• Flexible availability, including weekends when scheduled.

What We Offer

• Competitive salary based on experience,

• upselling bonus,

• BPJS full package

• THR

• Training and support

• A professional and friendly team to work with

• A responsible position within a growing luxury hospitality business.

• Opportunity to independently develop and improve concierge services.

• Professional and international working environment.

  How to Apply?

• Please send an English CV and motivation letter with you experience and a short description what you would do in your first week to succeed in this job.

We are looking for someone who takes ownership, communicates proactively, develops strong supplier partnerships and creates outstanding guest experiences.