Guest Relations Manager - Domes Noruz Kassandra

A place to begin. A place to belong.

Great hospitality is personal. It lives in the people who notice, care and lead the way. At Domes Resorts, we create moments our guests never forget and a workplace where talented people make their mark and build lasting careers.

We are one of the most awarded lifestyle hospitality groups in Greece and one of the fastest growing in Europe, with new openings almost every year. A growing portfolio of distinctive brands, affiliations with Marriott and Hilton, and handpicked destinations from Crete, Rhodes, the Ionian Islands, Chalkidiki and the Cyclades to Athens, Portugal and Spain.

Join us as our Guest Relations Manager at Domes Noruz Kassandra. Bring your passion, humility and perseverance. We will help you grow from there: real responsibility, the chance to move across brands and destinations, and a team that values your voice, invests in your growth and celebrates your wins.

Domes Noruz Kassandra is an adults-focused, luxury beachfront resort located in Hanioti, Halkidiki, Greece, combining contemporary design with the relaxed atmosphere of the Aegean. Part of the Domes Resorts collection, it stands out for its vibrant lifestyle concept, sophisticated hospitality, exceptional dining experiences and unique blend of relaxation, entertainment and authentic Greek charm.

About the role

As Guest Relations Manager at Domes Noruz Kassandra, you will raise the guest experience by keeping our service standards exceptional and building strong relationships with our guests. You will oversee guest interactions, manage guest feedback and work with every department to meet guest needs.

What you will do

Guest experience

• Develop and put in place initiatives that boost guest satisfaction and loyalty.

• Address and resolve guest questions, complaints and feedback promptly and effectively.

• Monitor guest interactions and make sure every team member offers personalised service.

Team leadership

• Recruit, train, supervise and mentor the guest relations team.

• Run regular performance reviews and give constructive feedback.

• Build a positive work environment that encourages teamwork and high standards of service.

Communication and coordination

• Work with housekeeping, maintenance, food and beverage and other departments so guest requests are met promptly.

• Share guest preferences and special requests with the relevant departments.

• Prepare reports on guest satisfaction and team performance for management.

Health and safety

• Ensure compliance with health, safety and sanitation standards.

• Follow emergency procedures such as evacuations, fire drills and guest incidents.

Administration

• Keep accurate records of guest interactions, preferences and feedback in the property management system.

• Help develop and put in place guest service policies and procedures.

Promotions and upselling

• Develop and promote special packages and events for our guests.

• Work with the marketing team on promotional materials for guest relations initiatives.

• Upsell room upgrades and additional services to grow revenue.

• Promote hotel facilities such as restaurants, bars and the spa.

Requirements

What you will bring

Essential

• At least 3 to 5 years of experience in a supervisory or management role within the rooms division or hotel operations, in luxury hospitality.

• A degree or diploma in hospitality management, business administration or a related field, or equivalent experience.

• Proficiency with Opera and other hotel software.

• Good spoken and written English.

• Strong leadership and team management skills to keep daily operations smooth and service standards high.

• Excellent communication and interpersonal skills with guests and colleagues.

• A problem solving approach, an eye for detail and the ability to think on your feet.

• Flexibility to work outside standard hours and shifts, including weekends and public holidays during the operational season.

Desirable

• A second language.

Benefits

What we offer

• Competitive salary and benefits (shared before your first interview)

• Continuous training and development opportunities

• Career mobility across our brands and destinations

• A friendly and supportive work environment

Pay Transparency

All candidates invited to interview will be informed of the starting salary range for the role before their first interview. The starting salary is set within this range on the basis of objective, gender-neutral criteria related to the requirements of the role. In line with Greek Law 5316/2026 on pay transparency, we will not ask about your current or previous salary at any stage of the selection process. All information provided to candidates will be made available in a format accessible to persons with disabilities, taking into account their specific needs.

Equal Opportunity and Equal Pay

Domes Resorts is an equal opportunity and equal pay employer. We believe in building a diverse team and nurturing an inclusive, people-first culture where everyone can grow and belong. We are committed to equal pay for equal work or work of equal value, and to non-discrimination on any ground, including gender, gender identity or characteristics, sexual orientation, age, disability or chronic illness, race, colour, national or ethnic origin, descent, religious or other beliefs, family or social status, or any other ground protected under applicable law.

All applications will be handled in strict confidentiality.

Your career, your journey. We are with you every step of the way.