Guest Relations Manager (Security Manager)

Guest Relations Manager (Security Manager)

The Standard, Mexico City arrives in the historic Tabacalera neighborhood with character, color, and a signature wink. With 206 guestrooms, 27 branded residences, vibrant dining destinations, and a rooftop overlooking the Monumento a la Revolución, we're bringing our unmistakable energy to Latin America.

We're looking for a Guest Relations Manager (Security Manager) to lead the safety and security operations of our hotel. We're searching for someone with strong leadership, sound judgment, and a proactive approach to creating a safe, welcoming environment for our guests, residents, and team members.

The Opportunity

At The Standard, exceptional hospitality begins with people feeling safe, comfortable, and cared for.

As our Guest Relations Manager (Security Manager), you'll oversee all aspects of hotel security, emergency preparedness, and risk management while fostering a culture of safety across the property. You'll partner closely with operational leaders to ensure our guests enjoy an experience that feels effortless, secure, and uniquely The Standard.

What You'll Do

• Lead the day-to-day operations of the Security department, ensuring a safe and secure environment throughout the property.
• Develop, implement, and maintain security policies, procedures, and emergency response plans.
• Manage and mentor the Security team, fostering a culture of professionalism, accountability, and exceptional service, and continuous learning through structured training and development programs.
• Conduct regular risk assessments, safety inspections, and security audits to proactively identify and mitigate potential risks.
• Investigate security incidents, prepare detailed reports, preserve evidence, and coordinate follow-up actions as required.
• Collaborate with local law enforcement, emergency services, and relevant authorities when necessary.
• Partner with department leaders to ensure compliance with company standards, local regulations, and life safety requirements.
• Oversee CCTV systems, access control, key management, and other security technologies.
• Lead emergency responses efforts, including fire safety procedures, evacuation drills, crisis management, and business continuity planning.
• Promote a culture of safety awareness through training and ongoing communication with all team members.