Guest Relations Officer | AYANA BALI

We are in search of talent with an energetic personality and elegant demeanor to work with our Rooms team at the finest 5-star luxury resort in Bali.

Review arrival lists to welcome guests
Attend to special guests (e.g. VIPs) and answer their inquiries
Help prepare welcome folders with collateral (e.g. room service menus, area descriptions)
Provide information about amenities, area and venues and promote services
Anticipate guest needs and build rapport with customers
Offer assistance with certain tasks (e.g. confirming travel arrangements, taking messages)
Address customer complaints and escalate to Guest Relations Manager when needed
Ensure compliance with health and quality standards

Requirements

Minimum of 1 year of experience in the same or a similar position in a large luxury resort or 5-star hotel
Experience handling guest inquiries, feedback, and complaints professionally
Fluent in Korean, Mandarin, Japanese, or another relevant language
Diploma in Rooms Division, Hospitality Management, Hotel Management, or other relevant fields. Bachelor's degree is desirable
Experience using OPERA PMS is an advantage
Experience attending to VIPs and special guests is an advantage
Experience assisting guests with arrangements such as transportation, reservations, travel arrangements, and messages is an advantage

See also