Guest Relations Officer (Korean Speaking)
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- Supports the Front Office Manager in ensuring that all guests, including Korean-speaking and VIP guests, receive a seamless and personalized experience from pre-arrival through departure.
- Prepares for arrivals requiring Korean language support, while ensuring that all guest preferences, cultural considerations, and special requests are thoughtfully addressed.
- Facilitates in-room check-in for guests who prefer personalized service, including those requiring language support or arriving via arranged transfers.
- Monitors arrivals, in-house guests, and departures requiring Korean language assistance, while remaining attentive and offering support throughout each guest’s stay to ensure an exceptional and inclusive experience
- Bachelor’s degree in Hospitality Management or a related field preferred.
- At least one (1) year of experience in front office operations within a luxury hotel or international hospitality brand is an advantage.
- Fluency in Korean (reading, writing, and speaking) is required; strong understanding of Korean culture, guest preferences, and service expectations is highly desirable.
- Guest-focused with excellent communication, interpersonal, and cross-cultural skills, with the ability to deliver personalized and attentive service to Korean-speaking and international guests.