Guest Relationship Officer
Summary
Handles customer inquiries, provides product recommendations, and ensures a positive experience for guests at a specialty deli in Singapore.
Job Description & Requirements
We are looking for a warm and engaging Guest Relationship Officer to join our Deli team. In this role, you will be the first point of contact for our customers, ensuring they receive a welcoming and personalized experience. You will handle inquiries, assist with product recommendations, and maintain a high level of customer satisfaction.
Key Responsibilities:
- Greet customers with a friendly and professional demeanor
- Handle inquiries about our products, including charcuterie, cheeses, and specialty items
- Provide recommendations based on customer preferences
- Address any concerns or special requests to ensure a positive experience
- Assist with reservations, orders, and managing customer feedback
Requirements:
- Strong communication and interpersonal skills
- A passion for food and hospitality, with knowledge of deli products as a plus
- Ability to work in a fast-paced environment and handle multiple tasks
- Previous customer service or guest relations experience is preferred
- Good presentation is a must
If you enjoy creating a welcoming atmosphere and delivering exceptional service, we’d love to have you as part of our team!