GUEST ROOM ATTENDANT

Position Overview:

The Guest Room Attendant is responsible for the highest level of cleanliness of guest rooms, ensuring superior service to all patrons and guests of the Hotel/Casino. The Guest Room Attendant will conform to all Housekeeping standards. All duties are to be performed within the guidelines of the Mount Airy Casino Resort policies and procedures, Internal Control standards and Pennsylvania Gaming Control Board regulations.

Essential Job Functions:

• Promotes positive guest, employee and public relations at all times.
• Responsible for the quality, consistency and presentation of all products and services delivered to guests.
• Services a minimum of 14 guest rooms during an assigned shift.
• Responsible for all aspects of cleanliness, orderliness and replacement of all amenities for all assigned guest rooms, paying attention to all details according to established procedures and standards. Removes and replaces all soiled linens.
• Performs turndown functions as assigned.
• Complies with Do Not Disturb notices. Follows all procedures when entering an occupied guest room.
• Promptly reports any maintenance needs, damages, missing guest or hotel items or guest needs to supervision.
• Replenishes supplies, maintains a clean cart which is fully and neatly stocks with linens and supplies.
• Secures any items left behind and promptly turns items over to supervision.
• Responsible for the security of assigned room keys.
• Participates in daily inspections with supervision as necessary.
• Immediately upon completion of checked out rooms, dials in the clean and vacant status.
• Completes reports as required.
• Assists in other projects and handles job tasks as deemed appropriate.
• Attends meetings as necessary.
• Meets attendance guidelines and adheres to regulatory, departmental and company policies and procedures, including OSHA standards and regulations.