To ensure the Hotel and 4 diamond standards of cleanliness in all guest rooms are achieved and maintained. Reports directly to assigned Housekeeping Supervisor.
- Maintains all guest rooms at Hotel and 4 diamond standards
- Maintains these standards while completing daily assigned work assignments
- Completes assigned work without disturbing guests
- Completes work in the order assigned by the supervisor to ensure guest satisfaction
- Must be able to interact and effectively communicate with guests
- Create a sense of recognition by using the guest’s last name, when known, in a natural and discreet manner
- Maintains a safe work environment
- Responsible for any keys and/or equipment assigned
- Complies with all OSHA requirements
- Customer Relations – directs guests with problems and/or complaints to the assigned supervisors
- Knowledge of room types and locations in the tower
- Ensure service is always exceptional
- Ensure service is of the highest degree
- Be aware of special promotions within the hotel
- Participate in an atmosphere of high morale and a positive working relationship among team members and supervision
- Create harmony between yourself and fellow team members
- Ensuring that Housekeeping cart and Locker Room is always clean and tidy
- Clock in/out at appropriate times- being at your workstation ready to work at assigned time
- Review departmental memos
- Receive information passed on from previous shift
- Know and practice the guest service philosophy of Pala Casino Resort and Spa
- Assist supervisors and Assistant Executive Housekeeper with miscellaneous duties
- Report all Lost & Found Immediately to your supervisor, do not leave on cart
- Handle questions, problems, and complaints
- Ascertain guest satisfaction
- Perform other duties as assigned
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- Previous Guest Room Attendant experience at 4 Diamond or 4 Diamond property preferred
- Knowledge of proper cleaning techniques
- Must be able to understand basic English
- High School diploma or GED preferred
- Ability to obtain and maintain Pala Gaming License
- Frequently talking; sitting; hearing; and speaking
- Constantly walking; standing; bending; stooping; knelling; reaching; using wrist motion and eye/hand coordination
- Occasionally balancing; lifting, pushing, pulling and/or carrying up to 250 lbs.