Guest Security Officer

Physical Requirements:

• Standing/Walking: Constantly. For varying lengths of time, with little or no sitting.
• Stooping (Bend at waist): Picking up room service trays
• Pushing/Pulling: Guest luggage and/or carts weighing up to 100 pounds
• Lifting/Carrying: Guest luggage and/or packages weighing up to 50 pounds.

Working Environment: Interior and on occasion exterior of hotel with exposure to weather conditions

DUTIES & FUNCTIONS:

• To assist in checking identification at the front door of the hotel for VBar guests.
• Assist Front Office in responding to emergency situations in a calm, professional manner.
• Responding to Fire Alarms.
• Assisting in the event of a power outage.
• Assisting the staff in the event of an earthquake or other natural disaster.
• Responding to guest complaints regarding noise emanating from guest rooms.
• Be fully acquainted with the hotel and surrounding area.
• Constantly roaming hallways and approaching guest rooms that are creating a disturbance.
• Complete nightly checklist.
• Complete clear, concise incident reports and distribute them to senior management.
• Ensure that the public areas (lobby) are maintained, clean and tidy by partnering with Housekeeping Department.
• Accept other special duties as required by management.
• Interact with other departments to ensure that guest needs are satisfied.
• Follow-up with guests once hotel departments to see that problems are resolved.
• Speak with guests in a friendly, warm manner making them feel welcome to the hotel.
• To proactively work to seek out ways in which to improve the hotel experience for our guests.
  
  Hotel Specific Essential Functions:

• Assist with Bell calls or Room Service Delivery when necessary.
• Deliver newspapers to repeat guests and assist in coordinating the delivery of their preferences.
• Handle confrontations with guests in a professional manner without the use of physical force.
• Work in conjunction with the front desk and food and beverage departments to insure a peaceful experience for our guests.
  
  Tools and Equipment:
  Telephone and/or radio