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Guest Service Agent

Summary

Guest Service Agent in Lexington, Kentucky handles hotel check-ins/outs, payments, and guest requests during fixed shifts, ensuring high satisfaction and compliance with brand standards.

***Candidates must be available to work either the 7:00 AM - 3:00 PM shift or the 3:00 PM - 11:00 PM shift.***

***Availability to work weekends and holidays is required as part of the regular schedule.***

The Guest Service Agent is responsible for processing check-ins/outs, securing payment, verifying and adjusting billing, and assisting guests with reservations and requests in a friendly, professional and timely manner, while following high standards of quality to ensure guest satisfaction. This position will anticipate guest needs, exceed expectations, and implement creative solutions to provide exceptional service while complying with brand standards.

Peachtree Group provides a comprehensive benefits package, including medical, dental, vision, disability, and life insurance. We also offer a generous 401(k) retirement match. To support work-life balance, we provide Paid Holidays and Paid Time Off. Additional perks include access to our Employee Assistance Program and Fund.

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