Guest Service Agent

As one of the first points of contact for our guests, our exceptional team of Guest Service Agents provide a warm welcome for a memorable experience for our guests through their friendly, courteous and efficient service.

Duties & Responsibilities:

These are active front of house positions involving:

• Providing a high level of customer service
• Recognising and welcoming regular guests
• Providing a personalised service and experience for our guests
• Perform accurate and efficient guest check-in and check- out
• Update and maintain accurate guest details
• Assist with reservation inquiries
• Effectively liaise with other departments to ensure required tasks are completed
• Maintain good communication and work relationships in all hotel areas

You will be required to regularly refresh yourself with the Hotel’s facilities and services, including; hotel packages & specials whilst building meaningful rapport with both new and regular guests by maximising the use of guest history.

This position will require availability for morning, evening shifts and weekends. We are looking for someone with a "can-do" attitude who is friendly and outgoing.

Your team and working environment:

• Our commitment to Diversity & Inclusion:
• We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.