Guest Service Agent
We are looking for Part time Guest Service Agent
As a Guest Service Agent, you’ll be the first and last point of contact for our guests—playing a vital role in shaping their overall experience. From seamless check-ins and check-outs to creating genuine connections and offering thoughtful service, you'll help transform a simple stay into something special.
Your responsibilities will include:
- Greeting guests with warmth and professionalism
- Managing check-in/check-out procedures efficiently
- Assisting with guest inquiries and delivering personalised recommendations
- Handling reservations and room allocations when required
- Processing payments using POS and property management systems
- Knowledge of Opera cloud system essential.
- Ensuring the front desk area remains welcoming, organised, and secure
- Working collaboratively with other departments to exceed guest expectations
- Previous experience in a hotel, resort, or hospitality environment is highly regarded
- Minimum of 12 months’ experience in a customer service role
- Strong interpersonal and communication skills
- A passion for hospitality and creating memorable guest experiences
- A proactive, solution-focused mindset with attention to detail
- Flexibility to work a rotating roster including evenings, weekends, and public holidays-Also covering night shifts when required.
The Mercure brand is part of the Accor Group. As the global market leader, Accor Hotels offers a worldwide network of hospitality and tourism services, with a diverse portfolio of renowned brands. Just a few of the perks include:
- Ongoing Career and Professional Development Opportunities
- A Rewarding Work Environment
- Global Discounts on Hotel Accommodation & Food and Beverage