Guest Service Agent

12 hr. ago 11 hr. ago

AccorHotel Guest Service Agent

Manage arrivals and departures of guests visiting our hotel
Provide exceptional guest service by responding to guest requests efficiently
Promote and enroll guests in loyalty programs (e.g., ALL – Accor Live Limitless).
Maintain a high level of professionalism and accuracy with all accounting functions
Communicate with housekeeping, reservations and maintenance departments to ensure all guest requests and needs are met
Actively resolve guest issues and challenges presented on shift
To print all contingency reports, i.e. arrivals, departures, Guest’s In-house and Guest ledger balance, at the beginning of every shift. This will be filed in the respective files as a backup In-case of system failure.
Correctly performing Forex exchanges as per the set standard
To efficiently check out guests and receive any payments related to their stay while transferring the city ledger bills to the respective company and attaching the correct correspondences
Ensure all the departed rooms have been checked out from the system, retrieve the key cards from the guest and issue a check out pass
Attending to calls, both internal and external as per the set hotel standards.
Action the housekeeper’s report immediately, reporting any discrepancies to the GSS and pass it to the housekeeping for investigations and follow up.
Ensure compliance with hotel policies and procedures.
Protect guest privacy and confidentiality.
Escalate complex issues to supervisors when necessary.

· Diploma/Degree in Hospitality Management, Front Office Operations or related field.

· At least 2 years of front office experience.

· Knowledge of Opera PMS or related system.

· Excellent communication and interpersonal skills.

· Professional appearance and grooming standards.

· Ability to work flexible shifts.

· Strong commitment to delivering exceptional guest experiences.

Your team and working environment:

See also