Guest Service Agent
Description
Company description
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are, and you can find a job and brand that match your personality. We support you to grow and learn every day, making sure that work brings purpose to your life. During your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write. Together, we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor.
Job description
First impressions are everything! As a guest service agent, you will take care of guests from the moment they arrive through to their departure, ensuring they have a memorable experience with us.
What is in it for you:
- Employee benefit card offering discounted rates at Accor properties worldwide.
- Learning programs through our academies.
- Opportunities to develop your talent and grow within your property and across the world.
- The ability to make a difference through our corporate social responsibility activities.
What you will be doing:
- Greet guests, check them in, respond to requests, and settle accounts while providing exceptional service.
- Take the initiative to create a personalized experience.
- Promote the hotel facilities and look for opportunities to enhance guests’ stays through upselling.
Qualifications
Your experience and skills include:
- A service-focused personality is essential; experience is an asset.
- Prior experience working with Opera, Opera Cloud, or a related system.
- Fluency in English and Arabic; additional languages are a plus.
- A bachelor’s degree, diploma, or certification is required.
- Experience working in a five-star hotel or relevant experience in the hotel industry is required.
- Currently residing in the UAE and available to join immediately is an advantage.
Additional information
Our commitment to diversity and inclusion:
We are an inclusive company, and our ambition is to attract, recruit, and promote diverse talent.