Do you enjoy helping people and creating memorable guest experiences? The Residence Inn by Marriott Dayton Beavercreek is seeking an enthusiastic, service-driven Guest Service Agent to join our front office team. As the first and last impression of the hotel, you will play a key role in ensuring every guest receives outstanding hospitality from check-in to departure.

Why Join Our Team?

• Competitive pay
• Marriott hotel discounts worldwide
• Flexible scheduling
• Growth and advancement opportunities
• Supportive team environment
• Medical, dental, vision, 401(k), and paid time off benefits for eligible associates

What You'll Do

• Greet guests with a friendly, professional attitude
• Complete guest check-ins and check-outs efficiently
• Manage room reservations and process payments
• Answer phones and respond to guest inquiries
• Provide information about hotel amenities, local attractions, and dining options
• Resolve guest concerns and service requests promptly
• Maintain accurate guest records and reports
• Coordinate with housekeeping and maintenance teams to ensure guest satisfaction
• Deliver exceptional hospitality and personalized service

Qualifications

• Previous hotel, hospitality, customer service, retail, or front desk experience preferred
• Strong communication and interpersonal skills
• Ability to multitask in a fast-paced environment
• Proficiency with computers and reservation systems
• Professional appearance and positive attitude
• Flexible availability, including weekends and holidays
• High school diploma or equivalent preferred

Ideal Candidates Have Experience As

• Guest Service Agent
• Front Desk Agent
• Front Office Associate
• Hotel Receptionist
• Customer Service Representative
• Guest Experience Specialist
• Night Auditor
• Hospitality Associate
• Concierge
• Retail Customer Service Associate

What Makes You Successful

• Passion for hospitality
• Strong problem-solving abilities
• Attention to detail and accuracy
• Ability to remain calm and professional under pressure
• Commitment to creating exceptional guest experiences

Apply Today!

Join the team at Residence Inn by Marriott Dayton Beavercreek and help create memorable stays for our guests every day. If you are friendly, dependable, and passionate about hospitality, we encourage you to apply today.

Residence Inn by Marriott Dayton Beavercreek is an Equal Opportunity Employer.