Guest Service Agent - Novotel Singapore Robertson Quay

• Assist guests with check-in and checkout, including cashiering duties and room key issuance
• Review arrival lists and prepare guest information systems prior to arrival
• Welcome guests and provide special recognition to repeat guests and VIPs
• Liaise with relevant departments to ensure guest requests and needs are met
• Handle guest complaints and comments tactfully and efficiently
• Manage guest communications including mail, messages, and telephone inquiries
• Maintain guest privacy and confidentiality at all times
• Monitor in-house credit matters and report any discrepancies
• Alert Security or Duty Manager of any suspicious activity or persons

• Proven experience as a Guest Relations Officer
• Familiarity with hospitality industry standards
• Proficiency in English; knowledge of additional languages is a plus
• Computer literacy
• Customer-oriented and professional attitude with outstanding communication abilities
• Strong organizational and time-management skills

What is in it for you:

• Employee benefit card offering discounted rates at Accor hotels worldwide.
• Develop your talent through Accor’s learning programs.
• Opportunity to grow within your property and across the world.
• Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social and Governance (ESG) activities.

Our culture of inclusion welcomes everyone regardless of race, gender and background.