Guest Service Agent

Check guests in and out of rooms; ensure that all guest information is accurate and up to date

Handle all guest payment for charges incurred; correct guest bills as needed

Prepare audit accurately at end of shift

Maintain an accurate bank for giving change, cashing checks, etc

Answering both guest and team member inquiries

Accepting mail, packages, laundry, etc from guests and properly processing those items

Answering any phone calls that come to the desk

Dispatch bellstaff for guest assistance

Follow any directions given by Front Office Manager or Assistant Front Office Manager

Keep updated on all Front Office news as well as hotel-wide announcements, functions, etc by checking the Front Office information board daily