Guest Service Agent
Posted Updated
- Welcome guests and ensure to impact all touch points of the Guest Journey, including research pre arrival
- Provide efficient, friendly and professional service to all guests.
- Take initiative to ensure that interactions with our customers (internal or external) are positive and productive.
- Take a positive problem solving approach with issues and concerns
- Assist in the management of the Guest Service operation to achieve a reputation as a market leader in individualized customer focused service.
- Provide high standard of service to all hotel guests – specifically anticipating and pro-actively attending to guest requests and event/activity bookings.
- Co-ordinate Group arrivals (including welcome), departures and check-ins and assist with activities during their stay.
- Ensure professionalism and accuracy with information and billing during arrival and departure.
- Previous experience within Hotel Guest Services Front Office area and proficiency in Opera or other PMS
- Effective time management
- Immaculate grooming and personal presentation
- Articulate communication skills and an understanding of luxury guest expectations.
- Self motivated and enjoy working autonomously
- Friendly and engaging
- Co-ordinate various tasks simultaneously
- Excellent English communication in written and verbal.