Guest Service Associate - Food & Beverage
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- To provide courteous, professional, efficient and flexible service at all times following Novotel standards.
- To perform all duties and tasks in the assigned place of work
- To be entirely flexible and adapt to rotate within the different sub departments of the Food & Beverage division or any other department of the hotel as assigned.
- To be fully conversant with all services and facilities offered by the hotel.
- To perform opening and closing procedures established for the place of work as assigned.
- To have a thorough understanding and knowledge of all food and beverage items in the menu and the ability to recommend Food & Beverage combinations and up sell alternatives.
- To ensure that the place of work and surrounding area is kept clean and organized at all times.
- To monitor operating supplies and reduce spoilage and wastage.
- To handle guest enquiries in a courteous and efficient manner and report guest complaints or problems to supervisors if no immediate solution can be found and assure follow up with guests.
Your experience and skills include:
- Service focused personality is essential and a passion for everything food and beverage
- Previous experience in a similar leadership role is an asset
- Strong interpersonal and problem solving abilities and the ability to lead by example
- Come As You Are
- Work With Purpose
- Grow, Learn and Enjoy
- Explore Limitless Possibilities