Guest Service Associate - Front Office

• Greet guests warmly and professionally, providing swift and seamless check-in and check-out experiences
• Address guest inquiries and resolve complaints in a timely and empathetic manner, consistently exceeding expectations
• Maintain detailed records of guest interactions and preferences to enhance personalized service delivery
• Respond proactively to special requests and communicate effectively with other departments to ensure guest satisfaction

**Front Office Operations**

• Manage room bookings and maintain accurate reservation records using the property management system
• Monitor and update room status in coordination with the Housekeeping department
• Maintain comprehensive front office logs and shift reports with meticulous attention to detail
• Process check-ins and check-outs efficiently while ensuring all administrative procedures are followed

**Administrative & Coordination**

• Maintain records of banquet functions and special events within the hotel
• Liaise with various departments to resolve day-to-day operational and administrative issues
• Adhere to all procedures and standards outlined in the hotel's operations manual
• Identify and implement service improvement initiatives to enhance guest experiences

**Team Support & Collaboration**

• Support team members in delivering consistent, high-quality service standards
• Contribute to a collaborative and inclusive work environment
• Communicate transparently with management regarding any matters affecting hotel operations
• Assist with additional responsibilities as delegated by management

**Required Qualifications**

• Diploma in Tourism, Hospitality Management, or equivalent qualification
• Minimum 6 months to 1 year of relevant front office or guest service experience (freshers with strong hospitality background are encouraged to apply)
• Excellent proficiency in English (reading, writing, and oral communication)
• Proficient working knowledge of Microsoft Excel, Word, and PowerPoint
• Experience with Opera or similar Property Management Systems
• Strong interpersonal and communication skills with ability to interact professionally with diverse guests
• Demonstrated problem-solving ability and conflict resolution skills
• Excellent organizational skills and attention to detail
• Ability to work efficiently in a fast-paced environment and manage multiple tasks simultaneously
• Professional demeanor and commitment to customer service excellence

**Preferred Qualifications**

• Proficiency in additional languages; basic understanding of local Tamil or Telugu languages is advantageous
• Prior experience in a hotel or hospitality establishment
• Familiarity with hotel front office procedures and guest service protocols
• Certification in hospitality or customer service training
• Experience with other hotel management systems or booking platforms

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