Guest Service Attendant

JOB SUMMARY:

This position is under the direct supervision of the Purchasing/Retail Manager and is located at The Stables Casino.

MAJOR JOB FUNCTIONS:

• Creates and ensures a fun filled, entertaining and exciting environment.
• Greets and provides our guests with fast, fun, friendly, focused service, while taking orders and serving drinks.
• Incorporate a stage personality while serving guests drinks for extended periods of time.
• Ensure guest satisfaction, drink quality, cleanliness and sanitation of the gaming floor and drink stations.
• Know and use safe practices for handling food and beverages.
• Has knowledge of the food offered and times of availability.
• Has knowledge of common drinks being served, ingredients, and prices.
• Answer questions about drinks, making recommendations upon request.
• Inform guests of daily drink specials (if available)
• Check guest’s identification to ensure that they meet minimum age requirements for consumption of alcoholic beverages.
• Write guests drink order on order slips, memorize orders, or enter orders into point of sale (POS) for transmittal to bar staff.
• Remove glasses or drink containers from gaming areas and take them to the station for cleaning or disposal.
• Has knowledge of proper tea/coffee urn cleaning and refilling as well as how often this needs to be done throughout the shift.
• Ensure the shift checklist is completed and duties are equally divided amongst other GSAs on each shift.
• Present bills, accept payments, operate the cash register.
• Push unused chairs in while walking the gaming floor to eliminate trip hazards and keep the gaming floor looking uniform.

OTHER JOB FUNCTIONS:

• Maintain excellent customer service and positive attitude.
• Contributes to a team effort and accomplishes related results as required.
• Performs other tasks and duties as directed.

This position includes but is not limited to the job functions listed above.