Guest Service

What you'll do

Main duties

Inform guests about hotel services and facilities, as well as restaurant and bar hours, and included and non-included services within their meal plan.

Responsible for following up on complaints should they be received, and directing them to the person responsible for the relevant area to ensure a solution is obtained and guest satisfaction is achieved, making a report of the case if necessary.

Achieve positive results with guest inquiries in a timely and efficient manner

Ensure that hotel management is aware of any relevant feedback between guests and other departments

Demonstrate a high level of customer service at all times

Maintain constant communication with other hotel departments

Demonstrate knowledge regarding the hotel's room categories and types, rates, packages, promotions, and other general knowledge

Maximize hotel revenue by using sales techniques to promote other hotel services

Comply with hotel safety regulations, fire regulations, and all relevant health and safety legislation.

Assist other departments, as necessary

Respond to guest emails

What we're looking for

Degree in Tourism, Public Relations, Marketing, or similar

Advanced English (oral and written); other languages desirable

Previous experience in a customer-centric industry

Positive attitude and good communication skills

Commitment to providing a high level of customer service

Calm, efficient, and organized with great attention to detail

Ability to multitask and a positive attitude when dealing with a guest

Always maintain a professional attitude with an emphasis on hospitality and guest service

Ability to work on your own and as part of a team

Solid knowledge of the Office suite

People skills.

Good level of English; other languages will be positively valued

Experience in conflict resolution