Guest Service Manager in Luxury Hotels in Shanghai, China
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Description
- Ensures personalized service is offered to guests during their stay
- Acts as the reference team member for guests during their stay and ensures that all requests from guests are made possible or are followed up
- Maintains a high level of communication and feedback within the department
- Identifies and anticipate guest needs
- Assists with luggage delivery and collection
- Warm up rooms according to the housekeeping standards checking that all room equipment are functioning
- Reports guest complaints, requests and inquiries to the Manager who in charge of Front Office or DOR
- Assists and coordinates all in-room/suite guest needs and requirements
- Builds a rapport with all allocated guests and maintains interactions in order to facilitate guest recognition and obtain information regarding their preferences for guest history
- Graduated from a bachelor degree 2 years or above, relative hotel work experience is preferred.
- Applicants with exhibition/hotel/real estate/business reception or catering exposures will be given priority.
- Familiar with commonly used office software and Opera system.
- Good language and communication skills with fluent English
- Contract, full time, shift-taking, 2 days off per week guaranteed, no overnight.
- Eligible holidays, social insurance. Work Permit and work visa supplied.
- Single standard room with separate toilet and shower.
- Canteen and some western outlets meals provided.
- Salary negociate via online interview.