Guest Service Manager

LBA Hospitality is hiring! Benefits available for this leadership position include: a quarterly bonus program, insurance, paid time off (PTO and holidays), 401k with Employer Match, Option to be paid daily with DailyPay, competitive wages, hotel discounts, and so much more!

The Guest Service Manager leads front desk and guest service operations, ensuring guests receive friendly, responsive service while maintaining company and brand standards.

Key Responsibilities

• Lead, train, coach, and develop guest service associates.
• Oversee front desk, lobby, and applicable hotel amenity operations.
• Resolve escalated guest concerns promptly and professionally.
• Review guest feedback and implement strategies to improve satisfaction scores.
• Manage schedules, payroll, inventory, supplies, and administrative responsibilities.
• Work with the General Manager to maintain staffing and expenses within budget.
• Ensure compliance with brand standards, company policies, and safety and security procedures.
• Maintain service recovery and communication logs.
• Support hotel operations as staffing needs arise.
• Perform other duties as assigned.