Guest Service Manager

Guest Services Manager Job Summary

We are currently seeking a Guest Services Manager to help us maintain a high standard of guest satisfaction. In this role, you will oversee our front office staff, primarily focusing on our concierges, receptionists, and Valet parking. You will also coordinate with our housekeeping, and sales managers to ensure that every guest has an exceptional experience throughout their stay. This person will oversee a number of brand programs including loyalty and promotions.

Guest Services Manager Duties and Responsibilities

• Oversee day-to-day operations in the hotel
• Schedule and oversee front office staff, including receptionists, concierges, and valets
• Evaluate staff performance as they interact with guests
• Resolve customer complaints
• Coordinate with our housekeeping and sales managers
• Assist with guest services tasks as needed

Guest Services Manager Requirements and Qualifications

• Extensive knowledge of hotel policies and procedures
• Attention to detail
• Customer service and leadership skills
• Computer proficiency